baji patnar's Privacy Policy

baji patnar is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy document explains what information we collect about you when you use our website, create an account, make a deposit, or contact our support team for any reason, and how that information is processed.

This policy applies to all visitors to our website as well as registered members. To understand the full terms of our services, please read our Terms and Conditions, which contain detailed guidelines on account management and use of services.

Anyone under 21 is strictly prohibited from opening an account or using services on our platform. We do not knowingly collect information from any minor. For more on this, please see our Responsible Gaming guidelines.

baji patnar collects user information in several ways. The categories are detailed below.

2.1 Information Provided at Registration

The information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Bangladesh address
• Documents required for identity verification

2.2 Financial Transaction Information

During deposits and withdrawals, we record specific transaction-related information. When payments are made via bKash, Nagad, Rocket, or Upay, the associated mobile number and the date and time of the transaction are stored. For bank transfers, account details are recorded. Full card or account numbers are never stored.

2.3 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Which pages were visited on the site and how long was spent on them
• Referral source (which link you came from)
• Cookie and session data

2.4 Information from Support Team Contact

When you contact us for support via live chat or email, the subject of the conversation, the time, and relevant account information are kept on record. This helps us improve our service quality and provide better support in the future.

baji patnar uses your personal information only for specific and legitimate purposes. Those purposes are listed below:

3.1 Account Management and Identity Verification

After a new account is registered, we verify your identity to prevent unauthorized activity on the platform. This process involves verifying the documents you have provided.

3.2 Processing Financial Transactions

Transaction information is used during deposits, withdrawals, and bonus payments. Transactions are analyzed to ensure financial security and to detect any unusual activity.

3.3 Platform Security

Technical information (IP, device data) is analyzed to prevent fraud, detect multiple accounts, and maintain cybersecurity. This is essential to protecting the interests of genuine users.

3.4 Providing Customer Support

Account and contact information is used to resolve your questions or issues and to provide accurate assistance. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

3.5 Relevant Communications

Your email or mobile number is used to send important account notifications, transaction confirmations, and security alerts. You can request to stop receiving promotional communications at any time.

baji patnar applies industry-standard technical measures to protect your information. All data is transmitted via SSL encryption and stored securely on our servers.

4.1 Technical Security Measures

• SSL/TLS encryption active on all connections
• Passwords stored using one-way hashing — no one can read them
• Database access restricted under strict permission controls
• Regular security audits are conducted
• Automated monitoring for suspicious activity is active

4.2 Data Retention Period

Necessary information is retained while your account remains active. Even after an account is closed, certain information may need to be kept for a defined period for legal or financial reasons. Information that is no longer needed is securely deleted.

4.3 Staff Access Controls

Only authorized staff members who need access to information for their work can access user data. All staff are bound by confidentiality agreements and receive regular training on this matter.

baji patnar never sells your personal information or provides it to third parties for commercial purposes. However, limited information sharing may occur in the specific situations below:

5.1 Payment Processors

The payment information required to complete transactions via bKash, Nagad, Rocket, and Upay is sent to those respective platforms. These third parties have their own privacy policies and we are not responsible for their policies.

5.2 Technology Partners

We work with trusted technology partners for server hosting, data analysis, and security services. These partners are contractually obligated to protect data.

5.3 Legal Obligations

We may be required to provide relevant information in response to a court order or a lawful request from a government authority. In such cases, we provide only the minimum information necessary.

5.4 Business Transfers

In the event of any merger or acquisition, user information may be transferred as part of the assets. Users will be notified in advance in such cases.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and remembering form data. Without them, the site will not function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and how users navigate the site. This information is analyzed in aggregate — individuals are not identified.

6.3 Managing Cookies

You can block or delete cookies from your browser settings. However, disabling essential cookies may disrupt core functionality such as login and payment.

As a baji patnar member, you have certain important rights over your own information.

7.1 Right to Access Information

If you want to know what information we hold about you, you may submit a request. After verification, we will provide details of the information stored about you.

7.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you have the right to have it corrected. This can be done directly through account settings or via the support team.

7.3 Right to Delete Information

If you request account closure, we will delete your information subject to applicable legal and financial obligations. Some information may need to be retained for a specified period for legal reasons.

7.4 Right to Stop Promotional Communications

If you do not wish to receive bonus or promotional emails, you may request to stop them at any time. However, transaction and security notifications cannot be stopped as they are part of the service.

7.5 Right to Data Portability

If needed, you may request a copy of your transaction history or account information in a specific format. This request can be made through the support team.

baji patnar also uses user information to promote responsible gaming. If analysis of your betting behavior patterns shows signs of harmful habits, we may offer support — but this information is never shared with third parties.

To learn more about this and about the option to set voluntary limits, visit our Responsible Gaming page, which also explains the self-exclusion process.

baji patnar's services are for adults aged 21 and over only (for ages 21+). We do not knowingly collect or process information from any child or minor.

If a minor has registered on our platform and we detect this, that account will be closed immediately and the associated information will be deleted. If a guardian becomes aware of such a situation, please contact our support team.

This privacy policy may be updated at any time. For significant changes, we will post a notice on the website or notify you at your registered email. Continued use of the service after changes will be considered acceptance of the updated policy.

If anything seems unclear compared to a previous version, or if you have any questions, initial answers can be found on our FAQ page, or you may contact the support team directly.

If you have any questions, concerns, or complaints about this privacy policy, please contact the baji patnar support team. We are available seven days a week, twenty-four hours a day, in both Bengali and English.